Booking Terms & Conditions

The Owners & housekeepers will follow all relevant Government Health and Safety advice and all legal requirements to ensure safety during your stay with us. We ask that all guests behave responsibility and with due to consideration to others throughout their stay so that we all stay safe.


These conditions apply to all reservations once a deposit payment for the booking has been made and receipt of the payment has been acknowledged. By making a deposit payment on booking, you are accepting these terms and conditions, so please read them through carefully.

Reservations – a reservation only becomes a booking when the agreed deposit has been received and this has been acknowledged to the hirer in writing.

Booking – this is a booking for Ash Barn, Falmouth. Included in the hire is all electricity, heating, linen, towels, cot bed & wifi.

The Hirer – this is person named on the booking information and they are responsible for all payments and any damages. Refunds will only be made directly to the Hirer.

The Owners – are the owners of Ash Barn – Jo & Phil Northey

The owners accept no responsibility for personal injury to guests or suppliers, loss or damage to their property or matters over which they have no direct control. We reserve the right to refuse any booking at any time. We reserve the right to close any facilities at any time.


The person who completes the booking form certifies that:


1. The signatory is over eighteen years of age.

2. They agree to take responsibility for the party occupying the property and notify the owner if they are not a member of that party.

3. They are authorised to agree to the terms and conditions of booking and rental on behalf of all persons included on the booking form.


The owner reserves the right to refuse any booking without reason. We do not accept any all-male or female parties under the age of 25.

Bookings are only valid when confirmed in writing. By paying a deposit you enter into a legal contract between you and the owners which you agree to abide to.

If a booking is made eight weeks or more before the holiday is due to start the booking deposit is 20% of the total amount as paid by the hirer and agreed to in writing by the Owners. It is non-refundable.  You are therefore advised to take out insurance before doing this.

If a booking is made less than eight weeks before the time of the holiday is due to start, the full rental plus any additional charges must be paid at the time of booking.

Payment is made by bank transfer or credit card, (when paying by credit card please note there will be an additional card fee to pay)

A £250 damage deposit will be required at the time of booking to be paid by you in respect of damage to the property, damage or loss of contents, damage or loss to keys, excessive or incorrect use of the facilities. The property will be assessed after your departure and you will be provided with a refund of the deposit made or inform you of the amount to be retained, inform you of the amount to be further charged or a combination of any of the above within 7 days.


The price for the holiday shall be the rent for the property quoted at the time of booking.
As soon as the booking is received and accepted by the owner, the guest is liable for payment of the balance of the rent along with any additional charges.

Payment of the rent and additional charges are payable to the owner eight weeks before the start of the holiday WITHOUT REMINDER FROM THE OWNER (“the due date”) and non-payment by the due date may be treated as a cancellation.
If payment is not received by the due date, then the guest will lose their booking and the deposit will be forfeit.

The due date will be set out on the booking confirmation.


Exceptional circumstances due to Covid19

In the event that the Government declares that we must not accept guests during any part of your stay, then we will refund you in full the days of your holiday that you are unable to take.

Refunds will be made back to The Hirer only and not to a third party or group. The refund will be made on the first day that the booking was due to start.
 We will not refund any costs in relation to booked transport or other accommodation booked or any other ancillary costs incurred by The Hirer.

A booking can only be cancelled prior to the start of the holiday.

A guest who wishes to cancel within eight (8) weeks of the arrival date will remain liable for the full amount of the rental charge. If the owner is successful in re-letting the property for any of the rental period then the rental charges due for the period which has been re-let will be returned to the guest less the rental charge deposit and any costs directly incurred in finding a new guest.

Guests should take out independent holiday cancellation insurance before booking to account for any unforeseen circumstances resulting in cancellation of the holiday by the guest.


Guests wishing to change details of their party may only do so with the agreement of the owner prior to the commencement of the holiday.


If for any reason beyond the owners control the property is not available on the date booked (owing for example to fire damage, closure by the government etc) or the property becomes unsuitable for holiday letting, all rent and charges paid in advance by the guest will be refunded.


The owners cannot be held responsible for matters beyond their control such as, without limitation, noise, nuisance or disturbance from building works, noisy neighbours or local events, disruption to supplies by utility providers.


The guest has the right to occupy the property for a holiday only. (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988)


1. Ash Barn must never be occupied by more than the permitted number of 5 people as stated when booking. The permitted number includes all adults and children & infants.


2. A cot is only suitable for an infant aged 2 or under. If you exceed the permitted number sleeping in the property, then the Hirer will be asked to relocate any additional guests off site.


3. No additional visitors are permitted on site. Anyone who allows family, friends or others on site or in the property during their stay will be asked to leave immediately and will not be liable for any refunds.


4. All damages and breakages must be reported immediately. For large items or deliberate damage, a charge will be levied on the Hirer.


5. We reserve the right to charge a cleaning fee to the Hirer if the property or any other associated buildings or land are not left in the condition in which they were hired.


6. To vacate the property on time and not to arrive before the agreed availability time on the arrival date unless agreed with the owner. Lettings are from 5pm on the day of arrival until 9am on the day of departure.


7. There is a strict no smoking/vaping policy in the property.


8. To take good care of the property and leave it on a clean and tidy condition at the end of the holiday.


9. Not to sell, sublet or transfer the booking to another party.


10. Not to cause annoyance or become a nuisance to occupants of other properties within the complex.


11. We permit dogs in the property and the maximum allowed is 2. The charge per dog per week is £30.00. Dogs should not be left in the property at any time UNATTENDED and are not allowed on any sofas, furnishings, beds or upstairs. The owner reserves the right to charge for any damages or extra cleaning required as a result caused by the hirers dog/dogs.


12. Dogs must be older than 1 year and fully house trained. Dog fouling must be bagged and binned.


13. Guests causing excessive noise, disturbance or interference to the owners or neighbours, who smoke in non-smoking areas or who leave their dog unattended or allow them off of lead onsite, will be asked to leave directly by the owners and the Hirer will be expected to ensure that this happens.


14. We reserve the right to enter any part of the site at any time.


15. The owner is not responsible for the personal property of the guest or any members of the guest’s party during or after the rental period.


16. Any problems or deficiencies in the property or its contents must be reported to the owner immediately (or at least within 24 hours of) such problems or deficiencies being discovered. On receipt of such a report, the owner or representative will agree in good faith with the guest what remedial action should be taken. On no account will complaints be accepted, or correspondence entered where complaints are made after the end of the rental period since no opportunity to take action would be allowed.


17. If there is a breach of any of these conditions by the guest or any of their party, the owner or representative reserve the right to re-enter the property and end the holiday and ask the guest and their party to leave.


18. Any dispute will be governed by the non-exclusive law and jurisdiction of the English Courts.


19. In the event a court finds that a condition in these booking conditions is illegal or void, the illegal or void provision will be severed form the remainder of the booking conditions which will continue to be valid and have full force and effect.


20. DATA PROTECTION – Any information provided to the owner by the guest will only be used to communicate with the guest with regards to the booking and any services provide by the owner. Details of the guest and their party will not be disclosed to any third party except when required by law.


We expect our guests & housekeepers on site to follow the Governments guidance on cleaning, social distancing and awareness of other guests.


1. Please do not travel to Ash Barn if you or any member of your party is displaying symptoms of Covid19 as defined in current Government guidance.


2. Please make sure you are aware of our check in time as we will not allow check ins before 5pm. There are no exceptions.


3. Please download and bring with you all information regarding the use of our facilities during your stay.


4. Please schedule any internet shopping deliveries to arrive when you know that you are here. We will not see shopping into the property for you.


5. We provide bed linen, pillows, towels and tea towels. Please let us know if you want to bring any/all of these items yourself. If bringing pets please provide dog towels, food and beds yourself.


We apologise in advance that we will not be personally greeting you or showing you to your cottage at this time.


1. Your keys will be left in the key safe at the side of entrance vestibule (key code given before arrival) of the property.


2. Please be aware of other guests when parking and using your car, bringing in your luggage etc. There is one car parking space directly opposite the property and one in the guests parking area on the right-hand side as you enter the complex. Please DO NOT park 2 cars outside the property.


3. Please familiarise yourself with the property and our facilities and please make sure of the comprehensive information and welcome folder.


4. Please familiarise yourself with the property in relation to means of escape in case of fire.


1. Should you or any of your party display any symptoms of Covid19 during your stay, Government advice is that you should return home immediately. Please notify us that this is the case so that we can close the property and ensure no one enters it.


2. If you have any problems or repairs/replacements, please contact us to discuss a suitable time when you will be out, and we can then access the propertysafely.


3. If you have any concerns at all, please let us know STRAIGHT AWAY.


The current Government advice is that used linen and towels represent a potential hazard to cleaning staff. We are therefore asking for your help to minimise the risk to our staff.


 At the end of your stay, please strip the bed sheets on all used beds and place in the bags provided in each bedroom. Please load the dishwasher with as much cutlery and crockery as has been used and put on the hottest cycle.


You must be ready to leave by the departure time of 9am prompt. Our housekeepers will be at the property waiting to enter.
 These terms and conditions of booking and rental were reviewed on 3rd December 2020.